Shipping policy

Shipping Policy for Vivoli

Last Updated: 20 June 2026

Thank you for shopping with Vivoli. By placing an order, you agree to the terms below. This policy applies to all orders shipped worldwide.

1. Order Processing Time

  • Processing: Orders are processed within [Number, e.g., 1-3] business days after payment confirmation (excluding weekends and holidays).

  • Custom Orders: If your item is made-to-order, processing times may be extended. Any specific timelines are noted on the product page.

  • Order Verification: We may need to contact you to verify your information. Delays in response will extend the processing time.

2. Domestic & International Shipping Rates

Shipping costs are calculated at checkout based on the weight of your items and the destination.

  • Cost Calculation: The final shipping cost will be displayed clearly on the checkout page before you finalize your payment.

  • Import Duties & Taxes (International Orders): If your order ships outside of the [United Kingdom/European Union/etc.], it may be subject to import duties, taxes, or customs fees. These charges are the sole responsibility of the customer. Vivoli has no control over these charges and cannot predict them. Please check with your local customs office before ordering.

3. Shipping Timelines & Delays

  • Transit Time: Estimated delivery times are [Number, e.g., 5-10 business days] depending on your location. These are estimates and are not guaranteed.

  • Legal Guarantee: In accordance with consumer protection laws (including the EU Consumer Rights Directive and US FTC Mail Order Rule), if we cannot ship your order within the promised timeframe (processing + transit time), we will notify you immediately.

  • Right to Cancel Delay: If a shipment is delayed, you have the right to consent to a new delivery date or cancel the order for a full refund.

4. Order Tracking & Loss

  • Tracking: Once dispatched, you will receive an email with a tracking number. If your order is lost in transit and deemed unrecoverable by the carrier, we will offer a reshipment or a full refund.

  • Verified Address: Please ensure your shipping address is complete and accurate. We are not liable for packages delivered incorrectly due to incorrect address information provided by the customer. If a package is returned to us due to an incorrect address, you are responsible for the cost of re-shipping.

5. Damaged Items

Inspect your order upon reception. If the item is visibly damaged or defective upon arrival, please contact us immediately at [Email Address] with photos of the damage. We will arrange a replacement or full refund, including any return shipping costs paid by you.

6. Return Shipping Costs (Change of Mind)

  • Right of Withdrawal: You may return unopened, unused, and undamaged items within 14 days of receiving them for a refund of the product price.

  • Cost Responsibility: If you are returning an item because you changed your mind, you are responsible for the cost of return shipping.

  • Refund Timing: Refunds will be processed within 14 days of receiving the returned item back at our facility. Original outbound shipping costs are non-refundable unless the return is due to our error.